Emergency Room Utilization
Learn more about the different options available to get you feeling better, faster.
Did you know ER utilization in the Mid-Atlantic region is nearly 21% higher than the national average? UnitedHealthcare conducted a survey in 2011, which uncovered common misconceptions health care consumers have about ER utilization and where they should go for specific care. Do you know where to go for care? Read more to learn how you can benefit from understanding the different options available to you!
Where should you go for care?
Primary Physician
Physician offices provide routine care and treatment for a current health issue. Your primary physician knows your history, can easily access your medical records, provide preventive care and manage your medications. Make an appointment with your primary physician for:
- Routine checkups
- Immunizations
- Preventive services
- General health
Convenience Clinics
Convenience clinics, like the MinuteClinic located in CVS pharmacies, are designed to provide fast, appointment-free health care for minor illnesses and injuries. When you cannot see your primary physician quickly, clinics can help with:
- Common infections
- Minor skin conditions
- Flu shots
- Physicals
- Ear aches
Urgent Care Centers
Similar to convenience clinics, urgent care centers can handle care when your primary physician is not available. Urgent care centers are equipped to handle the same ailments as convenience clinics, plus:
- Sprains and strains
- Minor broken bones (i.e. finger)
- Minor infections
- Minor burns
- X-rays
Emergency Rooms (ER)
Emergency rooms are designed for people with serious health issues. You should go to the ER immediately for:
- Heavy bleeding
- Large open wounds
- Sudden change in vision
- Chest pain
- Sudden weakness and/or trouble talking
- Major burns
- Spinal injuries
- Severe head injuries
- Difficulty breathing
- Major broken bones
To locate the closest care options to your home, use the UnitedHealthcare website, myuhc.com. After logging in, you can search for physicians and facilities, find a nearby doctor and look up your benefits and recent claims.
If you have any questions about your benefits, contact your HR Generalist or UHC Customer Care at the number found on the back of your ID card.