Maryland Service Advisors Make Subaru STARS Top Ten list

(left to right) Robert Thompson, William Middleton, Harry Price, Vitaliy Khlebnikov

MileOne service advisors make up almost half of the Eastern Region’s Subaru Star Advisor Award recipients. Harry Price, Vitaliy Khlebnikov and Robert Thompson of Herb Gordon Subaru, and William Middleton from Heritage Subaru Owings Mills are four of the ten service advisors from fifty dealerships across the region (Maryland, Virginia, West Virginia and Delaware) that received this honor. This noteworthy award recognizes top customer service performance.

“Our team is focused on providing truly exceptional service to all of our customers,” said Greg Edwards, Herb Gordon Subaru Service and Parts Director. “Winning these awards is great recognition. The fact that three of the ten advisors honored are from Herb Gordon Subaru speaks volumes about the quality of care we provide.”

This is the third year that Harry, William and Vitaliy have earned this award. All have been with the company for seven years. Robert earned the Subaru Star Advisor Award for the second time during his almost three years with the company.

Here are just a few reviews that customers provided about the four service advisors:

“The service team at Herb Gordon Subaru has always taken great care of my 2010 Outback but recently went above and beyond. I had a repeat problem late in 2017, and the part and service was slightly outside of the 1-year warranty. Bob Thompson was assigned my ‘case,’ asked me to bring it in for evaluation, set me up with a loaner, and kept me informed of the situation during the whole process. Bob and the service department worked hard to make things right, take great pride in their jobs and their product, and made my decision of whether or not to be a repeat Subaru owner when the time comes for a replacement a whole lot easier. Thank you Bob, Herb Gordon Subaru, and Subaru corporate! I'll see you again when it's time for a new car.”

“After three years I am still taking my Subaru to the dealership for service. That's how happy I am with the service department. I always get an accurate estimate of the time it will take and how much it will cost. Bill Middleton (service advisor) is AWESOME!”

“I received excellent service from Harry Price at Herb Gordon Subaru in Silver Spring, Maryland. He followed up on phone calls and let me know there would be a quiet room where I could work on my laptop and paperwork while the car was being worked on. After the mechanics had checked the car, he came and explained the problems and the costs of each one. He came back when the repairs had been made and let me know that I should plan on replacing the tires.”

“Today, Vitaliy Khlebnikov was the Service Advisor that handled my vehicle. To put it simply; He’s an ALL STAR! Great customer service, offered excellent alternatives and had me out the door 15 minutes earlier than expected. Thanks, Vitaliy! If you’re looking somewhere to buy a car, it’s here. If you’re worried about maintenance, ask for Vitaliy he’s got you!”