Inside MIS: Big Upgrades, Better Tools, and Smarter Systems

Here are just a few of the key projects the MIS team is working on to improve systems, enhance security, and support your day-to-day work:

 

A New Ticketing System
This month, with Matt Heher leading the effort, we're launching a new ticketing system— increasing our internal efficiency, reporting for our leadership, and accountability across our department. What does this mean for you? Numerous positive benefits! Let’s run through just a few improvements you’ll see right away:

• Email communication with MIS that looks just like outlook
• An improved portal to track your tickets with MIS
• Surveys on every ticket (You are our customers. We want your feedback)

When we improve our process with tools like this, we pass that on to you in faster, more consistent service and solutions to your IT and technology needs. Expect big things this year!

Please Note: How you interact with the MIS team is not changing. You can continue to reach us via phone, email mis@mileone.com, or reply to ticket notes that are sent to your email address.

 

Connectivity Improvements
We are continuing to enhance and upgrade network connectivity across all of our stores.

Beginning in 2024, MIS started replacing core networking equipment in our data centers and dealerships.  These upgrades led by Dave Stavely, have significantly improved network stability, speed, security, and redundancy.

In 2025, we are in the process of replacing all in-store wireless systems with the latest wireless technology, expanding coverage and further boosting performance.

These upgrades are designed to have minimal disruption during implementation, but you'll notice the improvements once they’re complete.

 

Unlocking the Power of our Data
For the past several months, the team led by Liam Corfield, has undertaken a data warehouse project to modernize our analytical capabilities. We’ve signed on with industry-leading platforms such as Snowflake and Domo to upgrade our storage, processing, business intelligence, and AI capacities.This effort consolidates data across dealerships, departments, and systems into one unified platform, enabling accurate reporting, faster performance tracking, and more informed decision-making across the group.

Overall, this project sets the stage to boost operational efficiency, enable strategic growth, and give MileOne a competitive edge in a fast-paced market. Be on the lookout for more details in the coming weeks.

 

Mobile Device Management
The team led by Steve Stennett has begun the process of contacting all employees who access company email on their mobile devices in order to enroll them in our new Mobile Device Management solution.  All impacted users will receive an email that includes:

• A step-by-step instruction sheet
• A link to a brief video outlining the transition process

Our Help Desk team is also available to assist with any questions or issues that may arise during the switch. Employees can reach support at extension 10599.