Multiple MileOne Techs Earn 100% Fix-It-Right-The-First-Time

by MileOne Autogroup

Congratulations to five MileOne technicians for earning a perfect score on Mazda’s Fix-It-Right-The-First-Time surveys for 6 months in a row! The five technicians are:

Brandon Parker, Hall Mazda Virginia Beach
James Mckeague, Heritage Mazda Catsonville
Ryan Bailey, Heritage Mazda Towson
Babacar Campbell, Heritage Mazda Towson
James Corkran, Heritage Mazda Bel Air

In recognition of their outstanding achievement, Mazda North American Operation’s (MNAO) Technical Services Division (TSD) will be awarding each technician with a special gift.

Ensuring that our customers’ vehicles get ‘Fixed Right The First Time’ is an important part of the customer experience and we want to thank and recognize the success of those technicians who have made this possible. Please join us in congratulating all of our technicians for their hard work and dedication.

Mike Schildt, a Heritage Regional Service Director commented, “Providing a great customer experience by having a Fixed First Visit of 100% will ensure a customer for life. These employees should feel proud of what they’ve accomplished. We hope to see their names on the list again in another 6 months.”